Configurator

Unable to Redeem code for App Click OK to confirm you are over 17 ?

dkingsho's picture
Your rating: None (2 votes)

We've been doing many Configurator deployments in schools and have managed to iron out most issues as we come across them but we've found one we can't work out.

Recently in a new school deployment we purchased the app iCab Mobile Browser and added the license file into Configurator. The app looks fine in Configurator until you open the license window where it starts to show an error.

We're getting two errors when we try to refresh with this app.

Unable to redeem code with the iTunes Store (code 38)
Click OK to confirm that you are 17 or over. (Code Innocent

Has anyone seen this type of thing before?

WWDC: What's New in Managing Apple Devices? Quite a lot!

Your rating: None (33 votes)

Apple has posted all the WWDC session videos online, and there a lot in there. The Tuesday morning session on "What's New in Managing Apple Devices" contains especially important new announcements for the community of iOS administrators. There's a lot of great changes coming to iOS 9 and OS X "El Capitan."

In the spirit of the new, more open, WWDC Non-NDA, I'm linking to the full video and offering a short summary of the topics covered. It's really good to keep in mind that beta software is not production software, and may change before release.

In my opinion there were three big announcements. They are....drumroll:

  1. Devices can receive apps WITHOUT an Apple ID
  2. Apple is making supervision MUCH more important. Supervise your devices NOW.
  3. A whole new Configurator 2

If your job depends on managing Apple devices, I encourage you to watch the entire hour session.

Presenter: Todd Fernandez, Senior Manager, Device Management

Apple's Device Enrollment Program: A request to pronounce it by its letters "D.E.P." and not as a word "dep." DEP is now available in 26 countries

Enrollment optimization: New key in MDM to wait until device is fully configured. MDM commands now wait until..Apple ID, etc.

Automated Enrollment: enroll in MDM without screen taps. How does it work?

  • Set up DEP
  • Connect to Apple Configurator
  • Configurator completes setup

App Distribution

  • Focus on VPP Managed Distribution. 3 big changes
  • VPP now in 26 countries
  • Multinational app assignment: Purchase VPP apps in any country, distribute to any country where app is sold
  • And...

Assign VPP distribution apps to devices (#1 Big announcement of the day)

  • No invitation process
  • No Apple ID required on device
  • Does not appear in users purchase history
  • Installation and updates controlled by MDM server
  • Need to buy app for each device
  • Can be revoked and re-assiigned
  • "Smooth migration" from user assignment: app and data stays in place

NOTE: Requires Opt In from App developer on iTunes Connect. Best for apps to store app data in cloud.

Caching Server
Now also caches iCloud data, documents, CloudKit data, Photo Library, on-demand app resources

MDM Commands

  • Can convert apps from unmanaged to managed without losing user data
  • Can install via MDM or Configurator while app store is disabled. (This is a biggie!)

Enterprise Apps
New explicit user trust flow for apps, prevent user from trusting apps, Apps installed via MDM do not require explicit trust (finally)

New MDM Commands

  • Available software updates
  • Update to latest iOS (DEP supervised devices only)

New Payloads

  • Network usage rules
  • Restrict:Screen recording, trust new enterprise app authors, treat airdrop as unmanaged, automatic app downloads, iCloud photo library, keyboad shortcuts, modify device name, passcode, wallpaper, news, pair with Apple Watch

Deprecating MANY profile restrictions: these will require supervision in the future. (#2 Big announcement of the day)

  • Restrict App Installation
  • Restrict App Removal
  • Restrict FaceTime
  • Restrict Safari
  • Restrict iTunes
  • Restrict Explicit Content
  • Restrict iCloud documents and data
  • Restrict Multiplayer Gaming
  • Restrict Add GameCenter Friends

Configurator 2 (#3 Big announcement of the day)

  • “We’ve received a lot of feedback"
  • Completed reinvented. "Apple Configurator 2” — New blue logo
  • Devices front and center
  • discrete tasks
  • easy automation
  • multiple stations
  • companion to DEP and MDM
  • Command line tool, scripting library, automator.

More information about automating workflows with Configurator is available in Session 306.

Configurator 1.7.2 Requires iOS Update.

JRHutson's picture
Your rating: None (2 votes)

After updating to Yosemite and the latest version of Configurator, I discovered that it is no longer an option to restore a device from backup without erasing it and updating to the latest available iOS. This could become an issue for us when iOS 9 is the latest available version but it has not been approved for use in our organization. Is anyone aware of a work-around for this without resorting to individual restores through iTunes?

We typically use backups to set restrictions in the settings menu, background image, group extra apps into a hidden folder, etc... So, it would add a good amount of time to each device configuration if we had to do these things manually.

Any help would be appreciated.

Apple Configurator 1.6 - cannot restore backups

bevo_79's picture
Your rating: None (2 votes)

I have already upgraded to AC 1.6, and since the upgrade, I've noticed that I'm unable to restore ANY saved backup.

So far I've tried:

  • Multiple backups,
  • Multiple different devices
  • I've deleted and reinstalled AC
  • I have created a new backup using AC 1.6
  • Deleted the cached iOS (now that the device is wiped when restoring backups - that's another rant altogether!)

Is anybody else able to do this using AC 1.6?

Using Configurator to block Software Updates

IconDaemon's picture
Your rating: None (2 votes)

Apparently, unchecking "Allow installing apps" in a Configurator profile does not disable the user from running the Software Updates. Does anybody on this august forum know of a method to do this?

Automatic Updates for VPP apps

timlings's picture
Your rating: None (4 votes)

I was wondering if anyone had found a solution to this...

We've got some iPad minis which we're supervising with Apple Configurator and then installing VPP apps with. However, on the iPads themselves, under 'iTunes and App Store' in Settings, there is a very tantalising switch for 'Updates' under 'Automatic Downloads', even when you are not signed into the App Store. Has anyone managed to get this to work? Or do you have to be signed in with an AppleID? And would it be craziness to sign in with the iTunes account used to authorise the apps on Apple Configurator?

Thanks

Tim

iOS Update behavior when in Single-App mode?

thomrburg's picture
Your rating: None (3 votes)

Does anyone have experience with the behavior on a Supervised device that is locked in Single-app mode and has an iOS update available? I need to specifically know if the update prompt comes to the foreground. If anyone has a device laying around that's on <7.0.3 and could test I'll owe you big time!

Thanks,

-T

Favorite (inexpensive) USB hub for Configurator Deployment?

alexk's picture
Your rating: None (2 votes)

Hi Everyone,

I'm new to Enterprise iOS, thank you for providing this very useful resource!

I was wondering if anyone has a favorite not-too-expensive USB hub for rolling out iPhones using Apple Configurator. I can't seem to find a USB hub for 5-10 devices with enough power to charge and sync, that's not prohibitively expensive.

Any help would be great!

Thanks,
Alex

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