supervised mode

iOS update/upgrade behavior with supervised iOS devices

Tonyb72's picture
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Hello,

We want to be able to supervise corporate-issued iOS devices via Apple Configurator but reduce/eliminate the need to re-tether the devices using an MDM product (MobileIron)

We have the day-to-day OTA configuration, policy enforcement, and app deployment processes addressed but we are not sure what happens when an iOS update becomes available on a supervised device.

Does an iOS update require a supervised device be re-tethered to the supervising Mac in order for the update to proceed? We've been unable to test since supervision via AC automatically updates the OS to the latest version and we don't have any devices that were placed under supervision prior to 8.1.2.

Thanks.

iOS 7.0.3 porvides resolution to "Unsupervision" of upgraded devices!!!

mscheid13's picture
Your rating: None (1 vote)

Quote from Apple KB article found here:

"Resolution

Users with supervised iOS 6 devices

For devices that have not yet been updated to iOS 7, upgrade from iOS 6 to iOS 7.0.3 over the air. The devices will remain supervised.

Users with unsupervised iOS 7 devices

For devices that have already been upgraded to iOS 7 and lost supervision, AppleCare will create a profile to re-supervise your devices. This profile will require the serial numbers of the affected devices and verification of ownership. To verify that a device is supervised, see this article.

Collect the serial numbers of affected devices. To export the serial numbers of devices supervised by an Apple Configurator station:Optionally, if you want devices to be able to connect to a specific Apple Configurator station, export a Supervision Certificate. To export a certificate in Apple Configurator version 1.4.1 or later, hold down the Option key and choose File > Export > Supervision Certificate.
Go to the Supervise tab.
In the Supervised Devices list, select either All Devices or a Device Group which contains all the devices that have lost supervision. You can include a device even if you are not sure if it has lost supervision.
Choose Devices > Export Info....
Select Device Information and check the box for Serial Number.
Click Export and save the file.
Contact AppleCare and ask to speak to an Enterprise Support Advisor for instructions to submit your serial numbers and any necessary Supervision Certificates. AppleCare will require proof of purchase information if the devices were not purchased directly from Apple.
AppleCare will validate your proof of purchase information and create a customized Re-supervision Profile for your organization.
Update your devices to iOS 7.0.3.
When you receive the Re-supervision Profile, install it on your devices using the enclosed instructions.
After the necessary profiles are installed on your iOS devices, they will again be supervised.

Glossary

Supervision Certificate A certificate that identifies your Apple Configurator station to an iOS device.
Supervision Profile A profile created by Apple Configurator used to supervise iOS 6 devices.
Re-supervision Profile A custom, Apple-signed profile used to re-supervise specific devices that lost supervision upon upgrading to iOS 7."

Today is a day that has been a long time coming! I will be testing and waiting a few days before I fully deploy!

Supervised Mode iOS 7 and Airwatch 6.5

klberg's picture
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I'm pretty new to deployment, and the area I'm struggling with right now is supervised mode with apple configurator. All of the devices I'm working with right now are on iOS7, and will be enrolled in airwatch. There are a list of features in airwatch that are attractive, but require the device be in supervised mode.

I'm basically wondering what are the cons to supervised mode?

Apple Care poised to fix supervision issue in iOS 7

mscheid13's picture
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I Received this Communication from our Apple rep. I am really glad we have not updated to iOS 7 at our school and would need to provide serial numbers and proof of purchase. I have emailed support and I am waiting on directions. It looks like we will be able to push a profile that will prevent find my iPad activation lock settings in the background (speculation). Once the iOS 7 update is available we can remove our block and upgrade to iOS 7.

Dear Mike,

Recently some users have reported that their supervised iOS devices have reverted to un-supervised after they were upgraded to iOS 7. We are aware of this issue and will have a fix in an iOS software update coming this month.

If you upgraded your devices to iOS 7, we can help you re-supervise devices wirelessly once the software update is available. If your devices are still on iOS 6, we can help you prep your devices in order to maintain supervision when the software update is installed. Please see below for details. AppleCare is ready to help you with implementing whichever solution works for you.

Devices on iOS 7

For devices that were upgraded to iOS 7, we can create a profile to re-supervise your devices. In order to create this profile, we need two things from you — your device serial numbers and valid proof-of-purchase information. When you contact AppleCare, we will provide details on how to send us this information. AppleCare will also let you know when you will receive the profile and provide deployment instructions.

Devices on iOS 6

If you have devices that haven’t been upgraded to iOS 7, we will give you the ability to generate a profile to install before upgrading. Then your devices will be able to upgrade to the upcoming release of iOS as supervised devices.

Please email supervised_devices_support@services.apple.com to obtain more information from AppleCare.

Thank you,

Streamlined enrollment:US only?

tlippert's picture
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I have heard rumors, that the streamlined enrollment as announced for iOS 7 will be available in North America only. Europe and Asian will get support for this feature next year. Anyone can confirm that?

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