Handling Users Questions...

bryansmilk's picture


Joined: Apr 23, 2013
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In the recent years we all have seen the many revisions of iOS and with each one comes the famous "my battery is draining because of the upgrade" As we all do as techs and support we look for the usual, such as exchange settings and apps currently running. Recently, I came across a user that is claiming that he is losing battery so rapidly he can't get through a few hours, when on-site to evaluate this claim no such situation exists. So I have decided to start taking action as convincing Apple to swap out the phone may not actually be the answer. Wanted to hear what the communities strategy has been to evaluate, support and explain to a client "it might be you"


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