FileWave

Provider Info
Phone: 
+1 888 345 3928
Supports iOS 7: 
Supports iOS 8: 

About FileWave
Since 1992, FileWave has provided business, education, and government customers with industry-leading systems management software to effectively, and efficiently, secure and manage devices, applications, and content from one easy-to-use console. With offices throughout the USA and Europe, FileWave provides an unprecedented 18 hours of support to its customers worldwide.

More than just an MDM provider

FileWave is more than just an MDM (mobile device management) provider; FileWave is a complete cross-platform systems management solution that covers both client (desktop) and mobile devices. FileWave also solves the many challenges of managing a diverse population of devices and users by ensuring its customers have all of the tools needed to successfully implement and support their users’ devices and needs throughout all phases of the product life-cycle (image, deploy, manage, and maintain). It is this holistic approach to system management that differentiates FileWave from other providers.

Key Components

  • Cross-Platform Support
  • Cross-Platform Network Imaging
  • File-Level Deployment
  • Integrated Inventory
  • Patented Self-Healing Technology
  • License Management
  • End-User Kiosk
  • Advanced Reporting
Packaging
Is the service hardware, software, or cloud?
SaaS: 
Windows Software: 
Mac Software: 
Unix Software: 
Virtual Machine: 
Reseller Theming: 
Licensing
How do you pay for the service?
Recurring License: 
Perpetual License: 
Maintenance
In addition to purchase, is there recurring maintenance? What does it include?
Purchase: 
Optional
Includes Minor Updates: 
Includes Major Updates: 
Includes Support: 
Support
How and when is support provided?
12 x 5: 
Scalability
Are there features such as segmented administration and fault tolerance that help the product successfully manage tens of thousands of devices?
Locations: 
Location-Specific Admins: 
Role-Based Admins: 
Standalone Server: 
Fail-Over Capability: 
Load Balancing: 
Device Enrollment
What methods are available for enrolling devices?
Web Portal: 
iOS App: 
Configuration Profile: 
Device Enrollment Program (iOS 7): 
User Authentication
What method exist to authenticate users?
Active Directory: 
Open Directory: 
Other LDAP: 
User/Pass Upload: 
Basic MDM Features
Basic legacy features common to almost every MDM platform.
Require Passcode: 
Device Restrictions: 
Exchange Account Seeding: 
WiFi Configuration: 
VPN Info: 
Remote Wipe: 
Remove Passcode: 
Remote Lock: 
Advanced MDM Features
Less common mobile management features.
Start On Date: 
End On Date: 
Versioning: 
Rollback: 
Triggered by Inventory: 
Geofencing: 
Allow custom XML: 
Supervised Device Features
These restrictions are applicable only on [[Supervision|supervised devices]]
Prevent Game Center: 
Prevent iMessage: 
App Lock (iOS 6): 
Global HTTP Proxy (iOS 6): 
Website White/Black-listing (iOS 7): 
Prevent Manual Profile Installation: 
iOS 8 Features
Prevent Erase (iOS 8): 
Prevent Handoff (iOS 8): 
Managed Domains (iOS 8): 
Enterprise Book Distribution (iOS 8): 
App Management
Features focused on managing apps
Recommended App Catalog: 
Push Web Apps: 
Push Enterprise Apps: 
"Push" Retail Apps: 
Separate Managed and Unmanaged Data (iOS 7): 
Per-App VPN (iOS 7): 
Push App Configuration (iOS 7): 
Pull App Feedback (iOS 7): 
App Store VPP Features
Features related to the iTunes App Volume Purchase Program.
VPP Spreadsheet Upload: 
VPP Licensing Integration (iOS 7) : 
Reassign App License (iOS 7): 
Administration Console
How can the system be administered?
Desktop-Based Administration: 
API or SDK for Administration: 
Admin Notifications
How can admins be notified of issues?
Alert When No Response: 
Alert on Forbidden App: 
Data Export
Data available for export, to CSV, etc.
Device Status: 
App Inventory: 
Device History: 
3rd Party Integration
The MDM Provider connects to which other services?
Apple GSX: 
Other Helpdesk: 
Other Devices
What other devices can be managed by the platform?
Apple TV: 
Android (Samsung): 
Android (Nexus): 
Android (HTC): 
Android (Other): 
Windows Desktops: 
Mac Desktops: 
Linux Desktops: 

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