FileWave

Provider Info
Phone: 
+1 888 345 3928
Supports iOS 7: 
yes

About FileWave
Since 1992, FileWave has provided business, education, and government customers with industry-leading systems management software to effectively, and efficiently, secure and manage devices, applications, and content from one easy-to-use console. With offices throughout the USA and Europe, FileWave provides an unprecedented 18 hours of support to its customers worldwide.

More than just an MDM provider

FileWave is more than just an MDM (mobile device management) provider; FileWave is a complete cross-platform systems management solution that covers both client (desktop) and mobile devices. FileWave also solves the many challenges of managing a diverse population of devices and users by ensuring its customers have all of the tools needed to successfully implement and support their users’ devices and needs throughout all phases of the product life-cycle (image, deploy, manage, and maintain). It is this holistic approach to system management that differentiates FileWave from other providers.

Key Components

  • Cross-Platform Support
  • Cross-Platform Network Imaging
  • File-Level Deployment
  • Integrated Inventory
  • Patented Self-Healing Technology
  • License Management
  • End-User Kiosk
  • Advanced Reporting
Packaging
Is the service hardware, software, or cloud?
SaaS: 
yes
Windows Software: 
yes
Mac Software: 
yes
Unix Software: 
yes
Virtual Machine: 
yes
Reseller Theming: 
yes
Licensing
How do you pay for the service?
Recurring License: 
yes
Perpetual License: 
yes
Maintenance
In addition to purchase, is there recurring maintenance? What does it include?
Purchase: 
Optional
Includes Minor Updates: 
yes
Includes Major Updates: 
yes
Includes Support: 
yes
Support
How and when is support provided?
12 x 5: 
yes
Scalability
Are there features such as segmented administration and fault tolerance that help the product successfully manage tens of thousands of devices?
Locations: 
yes
Location-Specific Admins: 
yes
Role-Based Admins: 
yes
Standalone Server: 
yes
Fail-Over Capability: 
Coming Soon
Load Balancing: 
yes
Device Enrollment
What methods are available for enrolling devices?
Web Portal: 
yes
Configurator: 
yes
Device Enrollment Program (iOS 7): 
yes
User Authentication
What method exist to authenticate users?
Active Directory: 
yes
Open Directory: 
yes
Other LDAP: 
yes
User/Pass Upload: 
yes
Basic MDM Features
Basic legacy features common to almost every MDM platform.
Require Passcode: 
yes
Device Restrictions: 
yes
Exchange Account Seeding: 
yes
WiFi Configuration: 
yes
VPN Info: 
yes
Remote Wipe: 
yes
Remove Passcode: 
yes
Remote Lock: 
yes
Advanced MDM Features
Less common mobile management features.
Start On Date: 
yes
End On Date: 
yes
Versioning: 
yes
Rollback: 
yes
Triggered by Inventory: 
yes
Geofencing: 
Coming Soon
Allow custom XML: 
yes
Supervised Device Features
These restrictions are applicable only on [[Supervision|supervised devices]]
Prevent Game Center: 
yes
Prevent iMessage: 
yes
App Lock (iOS 6): 
yes
Global HTTP Proxy (iOS 6): 
yes
* Web Site White & Black-listing (iOS 7): 
yes
Prevent Manual Profile Installation: 
yes
App Management
Features focused on managing apps
Recommended App Catalog: 
yes
Push Web Apps: 
yes
Push Enterprise Apps: 
yes
"Push" Retail Apps: 
yes
Separate Managed and Unmanaged Data (iOS 7): 
yes
Per-App VPN (iOS 7): 
yes
App Store VPP Features
Features related to the iTunes App Volume Purchase Program.
VPP Spreadsheet Upload: 
yes
VPP Licensing Integration (iOS 7) : 
yes
Reassign App License (iOS 7): 
yes
Administration Console
How can the system be administered?
Desktop-Based Administration: 
yes
API or SDK for Administration: 
yes
Admin Notifications
How can admins be notified of issues?
Alert When No Response: 
yes
Alert on Forbidden App: 
yes
Data Export
Data available for export, to CSV, etc.
Device Status: 
yes
App Inventory: 
yes
Device History: 
yes
3rd Party Integration
The MDM Provider connects to which other services?
Apple GSX: 
Coming Soon
Other Helpdesk: 
yes
Other Devices
What other devices can be managed by the platform?
Apple TV: 
yes
Android (Samsung): 
Coming Soon
Android (Nexus): 
Coming Soon
Android (HTC): 
Coming Soon
Android (Other): 
Coming Soon
Windows Desktops: 
yes
Mac Desktops: 
yes
Linux Desktops: 
yes