MobileIron

Provider Info
Phone: 
+1 877 819 3452
Supports iOS 7: 
yes

MobileIron was founded to bring simplicity to the chaos of mobility. Mobile will become the preferred communications and computing platform for end users to do their work. However, mobile introduces cost, risk, and usability challenges that traditional IT strategies cannot address. MobileIron’s approach is to simplify the problem by providing a complete security and management platform for mobile apps, docs, and devices that preserves the native experience for end users. We call this Mobile IT.

Value
MobileIron lets enterprises, educational institutions, and government:

Protect data
Mobilize apps and content
Preserve user experience and privacy
MobileIron gives IT the confidence that sensitive data will not be lost, while enabling the business to mobilize its workflow and end users to do their jobs more effectively. MobileIron’s customers are transforming their organizations through mobility. From day one, MobileIron’s focus has been 100% customer success through innovation leadership, customer support, and best practice development.

Background
MobileIron was founded in Fall 2007 with the belief that mobility would fundamentally change every business process in an organization. When MobileIron Version One was launched two years later it introduced several innovations, including the first mobile enterprise app storefront and the first BYOD controls for selective wipe and privacy. Since then, thousands of organizations have selected MobileIron as the platform for their mobile strategies, making the company the leading global provider of Mobile IT solutions for security and management. MobileIron is headquartered in Mountain View, California in the heart of Silicon Valley, with global offices in China, Germany, Hyderabad, Japan, Netherlands, Singapore, Sydney, and United Kingdom.

Packaging
Is the service hardware, software, or cloud?
SaaS: 
yes
Appliance: 
yes
Windows Software: 
no
Mac Software: 
no
Unix Software: 
no
Virtual Machine: 
yes
Reseller Theming: 
yes
Licensing
How do you pay for the service?
Recurring License: 
yes
Perpetual License: 
yes
Maintenance
In addition to purchase, is there recurring maintenance? What does it include?
Purchase: 
Mandatory
Includes Minor Updates: 
yes
Includes Major Updates: 
yes
Includes Support: 
yes
Support
How and when is support provided?
12 x 5: 
yes
12 x 7: 
no
24 x 7: 
yes
Scalability
Are there features such as segmented administration and fault tolerance that help the product successfully manage tens of thousands of devices?
Locations: 
yes
Location-Specific Admins: 
yes
Role-Based Admins: 
yes
Standalone Server: 
yes
Fail-Over Capability: 
yes
Load Balancing: 
yes
Device Enrollment
What methods are available for enrolling devices?
Web Portal: 
yes
iOS App: 
yes
Configurator: 
yes
Device Enrollment Program (iOS 7): 
yes
User Authentication
What method exist to authenticate users?
Active Directory: 
yes
Open Directory: 
yes
Other LDAP: 
yes
User/Pass Upload: 
yes
Basic MDM Features
Basic legacy features common to almost every MDM platform.
Require Passcode: 
yes
Device Restrictions: 
yes
Exchange Account Seeding: 
yes
WiFi Configuration: 
yes
VPN Info: 
yes
Remote Wipe: 
yes
Remove Passcode: 
yes
Remote Lock: 
yes
Push Text Message: 
yes
Advanced MDM Features
Less common mobile management features.
Start On Date: 
no
End On Date: 
no
Versioning: 
yes
Rollback: 
no
Triggered by Inventory: 
yes
Geofencing: 
yes
Allow custom XML: 
yes
Supervised Device Features
These restrictions are applicable only on [[Supervision|supervised devices]]
Prevent Game Center: 
yes
Prevent iMessage: 
yes
App Lock (iOS 6): 
yes
Global HTTP Proxy (iOS 6): 
yes
* Web Site White & Black-listing (iOS 7): 
yes
Prevent Manual Profile Installation: 
yes
App Management
Features focused on managing apps
Recommended App Catalog: 
yes
Push Web Apps: 
yes
Push Enterprise Apps: 
yes
"Push" Retail Apps: 
yes
Separate Managed and Unmanaged Data (iOS 7): 
yes
Per-App VPN (iOS 7): 
yes
Push App Configuration (iOS 7): 
yes
Pull App Feedback (iOS 7): 
Coming Soon
App Wrapping Available: 
yes
App Developer SDK Available: 
yes
App Store VPP Features
Features related to the iTunes App Volume Purchase Program.
VPP Spreadsheet Upload: 
yes
VPP Licensing Integration (iOS 7) : 
yes
Reassign App License (iOS 7): 
yes
Vendor-provided iOS App(s)
Links to the iTunes app store
Administration Console
How can the system be administered?
Web-Based Administration: 
yes
Desktop-Based Administration: 
no
iOS-Based Administration: 
yes
API or SDK for Administration: 
yes
Admin Notifications
How can admins be notified of issues?
Alert When Roaming: 
yes
Alert When No Response: 
yes
Alert on Forbidden App: 
yes
Data Export
Data available for export, to CSV, etc.
Device Status: 
yes
App Inventory: 
yes
Device History: 
yes
3rd Party Integration
The MDM Provider connects to which other services?
Apple GSX: 
no
Microsoft BPOS: 
yes
Other Helpdesk: 
yes
Other Devices
What other devices can be managed by the platform?
Apple TV: 
yes
Android (Samsung): 
yes
Android (Nexus): 
yes
Android (HTC): 
yes
Android (Other): 
yes
Blackberry: 
yes
Symbian: 
yes
Windows Mobile: 
yes
Windows Phone 7: 
yes
Windows Desktops: 
yes
Mac Desktops: 
yes
Linux Desktops: 
no

Share your ideas

Firekai's picture

Firekai

Joined: Jun 17, 2012

Really should clarify to avoid confusion

Your rating: None

We were looking at using MobileIron as our MDM solution, but ended up moving to a different vendor simply because we were informed by the reseller that MobileIron could support multiple platforms.

What they failed to tell us or clarify was that it did not natively support multiple platforms, rather you were required to purchase 3rd party software to include Android and Windows phones. We made it very clear that we expected the MDM to natively support other devices, not for us to purchase more software and therefore increase our admin overhead when it came to managing licenses.

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sginevan's picture

sginevan

Joined: Sep 17, 2013

Management, security and the native device experience.

Your rating: None

Hi, my name is Sean, I work in Business Development for MobileIron. MobileIron is fanatical in supporting the native device experience on iOS, Android and Windows Phone 8. We can manage the native mail client on iOS and Windows Phone 8. For Android, there is no one mail client, so we manage the native mail clients on Samsung, Motorola and HTC. In addition to provisioning, we can selectively wipe these native device email experiences and provide access control to ActiveSync as a part of our product as well.

In addition, some customers desire a more "containerized" email experience where email is in a separate application. For this, we have support for third party email clients on both iOS and Android.

Finally, our security and management features are being extended to applications as well, allowing customers who write their own apps, beyond e-mail, to tie them to our management and security platform.

Please visit http://www.mobileiron.com for details. Thanks!

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lauricewilliam's picture

lauricewilliam

Joined: Aug 11, 2014

This looks good business

Your rating: None

This looks good business partner, with the right marketing plan, this will provide you better and comprehensive business management through mobile platform. Is this ideal for business startups? I have attended several expo, workshops, and even GenCon, but never seen such proposals like this.

"check us @ http://eatmywords.com/about/, our branding portfolio"

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