Robot Cloud

Provider Info
Phone: 
+ 312 602 5345
Supports iOS 7: 
yes

Robot Cloud is a hosted Mobile Device Management (MDM) server that runs on the Casper Suite platform. Robot Cloud is built and supported by Mac and iOS management veterans, Forget Computers.

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Packaging
Is the service hardware, software, or cloud?
SaaS: 
yes
Appliance: 
no
Windows Software: 
no
Mac Software: 
yes
Unix Software: 
no
Virtual Machine: 
no
Reseller Theming: 
no
Licensing
How do you pay for the service?
Recurring License: 
yes
Perpetual License: 
no
Support
How and when is support provided?
12 x 5: 
yes
12 x 7: 
Coming Soon
24 x 7: 
Coming Soon
Scalability
Are there features such as segmented administration and fault tolerance that help the product successfully manage tens of thousands of devices?
Locations: 
yes
Location-Specific Admins: 
no
Role-Based Admins: 
yes
Device Enrollment
What methods are available for enrolling devices?
Web Portal: 
yes
iOS App: 
no
User Authentication
What method exist to authenticate users?
Active Directory: 
yes
Open Directory: 
yes
Other LDAP: 
yes
User/Pass Upload: 
no
Basic MDM Features
Basic legacy features common to almost every MDM platform.
Require Passcode: 
yes
Device Restrictions: 
yes
Exchange Account Seeding: 
yes
WiFi Configuration: 
yes
VPN Info: 
yes
Remote Wipe: 
yes
Remove Passcode: 
yes
Remote Lock: 
yes
Push Text Message: 
no
Advanced MDM Features
Less common mobile management features.
Start On Date: 
no
End On Date: 
no
Versioning: 
no
Rollback: 
no
Triggered by Inventory: 
yes
Allow custom XML: 
yes
Supervised Device Features
These restrictions are applicable only on [[Supervision|supervised devices]]
Prevent Game Center: 
yes
Prevent iMessage: 
yes
App Lock (iOS 6): 
yes
Global HTTP Proxy (iOS 6): 
yes
* Web Site White & Black-listing (iOS 7): 
yes
App Management
Features focused on managing apps
Recommended App Catalog: 
yes
Push Web Apps: 
yes
Push Enterprise Apps: 
yes
"Push" Retail Apps: 
yes
Separate Managed and Unmanaged Data (iOS 7): 
yes
Per-App VPN (iOS 7): 
yes
Push App Configuration (iOS 7): 
yes
Pull App Feedback (iOS 7): 
no
App Wrapping Available: 
no
App Developer SDK Available: 
yes
App Store VPP Features
Features related to the iTunes App Volume Purchase Program.
VPP Spreadsheet Upload: 
yes
VPP Licensing Integration (iOS 7) : 
Coming Soon
Reassign App License (iOS 7): 
Coming Soon
Vendor-provided iOS App(s)
Links to the iTunes app store
Administration Console
How can the system be administered?
Web-Based Administration: 
yes
Desktop-Based Administration: 
no
iOS-Based Administration: 
yes
API or SDK for Administration: 
yes
Admin Notifications
How can admins be notified of issues?
Alert When Roaming: 
yes
Alert When No Response: 
yes
Alert on Forbidden App: 
yes
Data Export
Data available for export, to CSV, etc.
Device Status: 
yes
App Inventory: 
yes
Device History: 
yes
3rd Party Integration
The MDM Provider connects to which other services?
Apple GSX: 
yes
Microsoft BPOS: 
no
Good: 
no
Other Helpdesk: 
yes
Other Devices
What other devices can be managed by the platform?
Apple TV: 
yes
Android (Samsung): 
no
Android (Nexus): 
no
Android (HTC): 
no
Android (Other): 
no
Blackberry: 
no
Symbian: 
no
Windows Mobile: 
no
Windows Phone 7: 
no
Windows Desktops: 
no
Mac Desktops: 
yes
Linux Desktops: 
no

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