Symantec Mobile Management

Provider Info
Phone: 
+ 1 888 252 5551

Symantec Mobile Management (SMM) is a scalable MDM platform that enterprises can rely on to enable, secure and manage mobile devices. SMM enables enterprise-wide mobile email and application rollouts, safeguards mobile data and devices and provides comprehensive visibility and control of the mobile environment. Built on an enterprise-proven and globally deployed platform, SMM provides the scalability and robustness for enterprises to mobilize with confidence. SMM also provides unified endpoint management by integrating with two of the most widely deployed endpoint management systems: Microsoft System Center Configuration Manager and Symantec Client Management Suite (Altiris).

Packaging
Is the service hardware, software, or cloud?
SaaS: 
yes
Windows Software: 
yes
Virtual Machine: 
yes
Reseller Theming: 
yes
Licensing
How do you pay for the service?
Recurring License: 
yes
Perpetual License: 
yes
Maintenance
In addition to purchase, is there recurring maintenance? What does it include?
Purchase: 
Mandatory
Includes Minor Updates: 
yes
Includes Major Updates: 
yes
Includes Support: 
no
Support
How and when is support provided?
12 x 5: 
yes
12 x 7: 
yes
24 x 7: 
yes
Scalability
Are there features such as segmented administration and fault tolerance that help the product successfully manage tens of thousands of devices?
Locations: 
yes
Location-Specific Admins: 
yes
Role-Based Admins: 
yes
Standalone Server: 
yes
Fail-Over Capability: 
yes
Load Balancing: 
yes
Device Enrollment
What methods are available for enrolling devices?
iOS App: 
yes
User Authentication
What method exist to authenticate users?
Active Directory: 
yes
Open Directory: 
yes
Other LDAP: 
yes
Basic MDM Features
Basic legacy features common to almost every MDM platform.
Require Passcode: 
yes
Device Restrictions: 
yes
Exchange Account Seeding: 
yes
WiFi Configuration: 
yes
VPN Info: 
yes
Remote Wipe: 
yes
Remove Passcode: 
yes
Remote Lock: 
yes
Push Text Message: 
yes
Advanced MDM Features
Less common mobile management features.
Versioning: 
yes
App Management
Features focused on managing apps
Recommended App Catalog: 
yes
Push Web Apps: 
yes
"Push" Retail Apps: 
yes
App Store VPP Features
Features related to the iTunes App Volume Purchase Program.
VPP Spreadsheet Upload: 
yes
Vendor-provided iOS App(s)
Links to the iTunes app store
Administration Console
How can the system be administered?
Web-Based Administration: 
yes
Desktop-Based Administration: 
yes
Admin Notifications
How can admins be notified of issues?
Alert When Roaming: 
yes
Alert When No Response: 
yes
Alert on Forbidden App: 
yes
Data Export
Data available for export, to CSV, etc.
Device Status: 
yes
App Inventory: 
yes
Device History: 
yes
3rd Party Integration
The MDM Provider connects to which other services?
Microsoft BPOS: 
yes
Other Helpdesk: 
yes
Other Devices
What other devices can be managed by the platform?
Android (Other): 
yes
Blackberry: 
yes
Symbian: 
yes
Windows Mobile: 
yes
Windows Phone 7: 
yes
Windows Desktops: 
yes
Mac Desktops: 
yes
Linux Desktops: 
yes

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