Tangoe MDM

Provider Info
Phone: 
+1 877 571 4737
Supports iOS 7: 
yes

The most comprehensive control for deploying mobile devices
Tangoe delivers integrated device provisioning, configuration, security, monitoring, management, and support for devices owned by your company and employees

Mobile Device Management is part of Tangoe’s end-to-end managed mobility solutions. IT leaders deploy and control large numbers of mobile devices anywhere in the world. From a single global web-based console, IT leaders easily enforce security policies and compliance, secure mobile access to corporate resources, track lost devices, and remotely lock and wipe Apple, Android, BlackBerry, Windows and Symbian devices.

With Tangoe MDM, businesses rapidly provision smartphones, tablets, and applications, configure and update device settings OTA, and push cost avoidance polices preventing increases in total-cost-of-ownership. End-users get fast activation on their device of choice while enterprises easily manage thousands of mobile devices and applications..

Secure App Lifecycle Control
Employees are demanding apps to enterprise resources and collaborating in real-time. Securely empower them with public and custom-built IT approved apps for business, employee and shared devices including iOS, Android, BlackBerry and Windows Mobile.

Tangoe MDM’s application management services provide:
• Automatic OTA deployment of applications via SSL based on user and device profile
• Verify application deployment
• Confidence that the application has enough battery and memory to meet app system requirements

BYOD As Easy As 1-2-3
Tangoe delivers a flexible solution for managing employee-owned devices including security, apps and content based on device liability. Best of all, Tangoe BYOD is integrated with our industry leading TEM solution assuring only approved devices are provisioned.

rTEM: Real-Time Telecom Expense Management
Only Tangoe delivers rTEM and Managed Services -- Real-Time Mobile Expense Management preventing bill shock for iOS, Android, BlackBerry, RIM QNX, WP7 and more. rTEM is the only SaaS-based solution with real-time tracking and monitoring of your entire mobile fleet.

• Critical telecom cost information delivered to the right people at the right time
• Provides visibility to network usage (data, voice, SMS, roaming) by monitoring mobile device in real-time

Tangoe Managed Services - Enterprise Grade Professionalism You Can Trust
Global organizations depend upon Tangoe’s technology-enabled managed services and patented technologies to optimize and manage the lifecycle of their mobile enterprise communications resources.

Packaging
Is the service hardware, software, or cloud?
SaaS: 
yes
Appliance: 
no
Windows Software: 
yes
Mac Software: 
no
Unix Software: 
no
Virtual Machine: 
yes
Reseller Theming: 
yes
Licensing
How do you pay for the service?
Recurring License: 
yes
Perpetual License: 
yes
Maintenance
In addition to purchase, is there recurring maintenance? What does it include?
Purchase: 
Optional
Includes Minor Updates: 
yes
Includes Major Updates: 
yes
Includes Support: 
yes
Support
How and when is support provided?
12 x 5: 
yes
12 x 7: 
yes
24 x 7: 
yes
Scalability
Are there features such as segmented administration and fault tolerance that help the product successfully manage tens of thousands of devices?
Locations: 
yes
Location-Specific Admins: 
yes
Role-Based Admins: 
yes
Standalone Server: 
yes
Fail-Over Capability: 
yes
Load Balancing: 
yes
Device Enrollment
What methods are available for enrolling devices?
Web Portal: 
yes
iOS App: 
yes
User Authentication
What method exist to authenticate users?
Active Directory: 
yes
Open Directory: 
yes
Other LDAP: 
yes
User/Pass Upload: 
yes
Basic MDM Features
Basic legacy features common to almost every MDM platform.
Require Passcode: 
yes
Device Restrictions: 
yes
Exchange Account Seeding: 
yes
WiFi Configuration: 
yes
VPN Info: 
yes
Remote Wipe: 
yes
Remove Passcode: 
yes
Remote Lock: 
yes
Push Text Message: 
yes
Advanced MDM Features
Less common mobile management features.
Start On Date: 
yes
End On Date: 
yes
Versioning: 
yes
Rollback: 
yes
Triggered by Inventory: 
yes
App Management
Features focused on managing apps
Recommended App Catalog: 
yes
Push Web Apps: 
yes
"Push" Retail Apps: 
yes
App Store VPP Features
Features related to the iTunes App Volume Purchase Program.
VPP Spreadsheet Upload: 
yes
Administration Console
How can the system be administered?
Web-Based Administration: 
yes
Desktop-Based Administration: 
no
API or SDK for Administration: 
no
Admin Notifications
How can admins be notified of issues?
Alert When Roaming: 
yes
Alert When No Response: 
Coming Soon
Alert on Forbidden App: 
yes
Data Export
Data available for export, to CSV, etc.
Device Status: 
yes
App Inventory: 
yes
Device History: 
yes
3rd Party Integration
The MDM Provider connects to which other services?
Apple GSX: 
no
Microsoft BPOS: 
yes
Good: 
yes
Other Helpdesk: 
yes
Other Devices
What other devices can be managed by the platform?
Android (Other): 
yes
Blackberry: 
yes
Symbian: 
yes
Windows Mobile: 
yes
Windows Phone 7: 
yes
Windows Desktops: 
no
Mac Desktops: 
no
Linux Desktops: 
no

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