Apple Announcement Day! New iPads today? Find out at 1 ET/10 PT

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It is Apple Announcement Day! It has been almost exactly 1 year since the iPad 4 and iPad mini. Time for a refresh? Thinner, lighter, faster, longer battery life, more pixely, more biometric... We will find out at 10 PT/1 ET. Apple is broadcasting this announcement live via Apple TV, and perhaps via web stream too. If you don't have the attention span for video I recommended live blogs at [arstechnica.com Ars Technica] or [engadget.com Engadget].

It won't all be iPads, since we expect the release of OS X Mavericks too. But even that give us a perk: iCloud Keychain syncing, saving and syncing passwords and credit cards to all your devices. Depending on your point of view, iCloud Keychain will be an convenient enabler of complex, unique passwords, or it will be a security nightmare. Let's see.

I'll try to tweet the highlights at @EnterpriseiOS — follow along for the fun.

Users Removing iPad Configuration Profiles

Karl Rivers's picture
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Hi all,

Just to 100% confirm this before I inform my users. Can you confirm for me that there is currently no way to prevent users manually removing configuration profiles that have not been deployed by Apple Configurator?

One person I spoke to claimed he had managed to stop MDM profiles being removed by using a certificate, but I can't find any reference to this anywhere else.

Thanks

Karl

http://www.classthink.com

Only permit users to install from a specified app whitelist?

Marc H.'s picture
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My apologies for the noob question. I am tasked with detection, enforcement, and validation that deployed devices only have approved applications installed. The MDM were using is MobileIron, which from my limited involvement seems fine to detected after an app is installed. I was looking for a solution similar to OTG that locksdown the device to only permit installs from an internal appstore that has approved applications.

Is there a solution that appstore requests only go to our internal appstore, not the official Apple appstore?

Any thoughts suggestions are welcome.

tia,
Marc

Supervised Mode iOS 7 and Airwatch 6.5

klberg's picture
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I'm pretty new to deployment, and the area I'm struggling with right now is supervised mode with apple configurator. All of the devices I'm working with right now are on iOS7, and will be enrolled in airwatch. There are a list of features in airwatch that are attractive, but require the device be in supervised mode.

I'm basically wondering what are the cons to supervised mode?

How to enroll a device in OS X Server Profile Manager via app?

studiobrain's picture
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How do I go about enrolling a device in my osx server via an app downloaded from the app store?

Ex: user downloads my app from app store. How do I enroll them into my osx server profile manager for profile provisioning OTA?

Free iWork Apps via Apple Configurator?

Karl Rivers's picture
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With iWork apps (Pages, Numbers, Keynote, iMove etc.) now free for new devices I was wondering how I can install the apps via Apple Configurator without paying for them.

I have 15 brand new iPads, but when I login to the VPP store I am still asked to pay for the apps.

Thanks

http://www.classthink.com

Override Configurator Web Filtering?

alexk's picture
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Hi all,

Thank you for being so helpful in my last post.

I deployed about 30 devices using Apple Configurator to set the original image and restrictions, and then Meraki for MDM. Everything seems to be going great except that the automatic Web Content Filter is far more invasive than we realized. We'd like to roll the Web Content Filtering back, and allow access to all websites. Unfortunately Configurator is installed on a desktop in one city, and our users are in multiple different cities. Anyone have ideas of how we can remove the website restriction without messing with people's new settings or causing them undue annoyance? Basically, can we remotely remove the Web Content Filtering?

Thanks!
Alex

Apple Care poised to fix supervision issue in iOS 7

mscheid13's picture
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I Received this Communication from our Apple rep. I am really glad we have not updated to iOS 7 at our school and would need to provide serial numbers and proof of purchase. I have emailed support and I am waiting on directions. It looks like we will be able to push a profile that will prevent find my iPad activation lock settings in the background (speculation). Once the iOS 7 update is available we can remove our block and upgrade to iOS 7.

Dear Mike,

Recently some users have reported that their supervised iOS devices have reverted to un-supervised after they were upgraded to iOS 7. We are aware of this issue and will have a fix in an iOS software update coming this month.

If you upgraded your devices to iOS 7, we can help you re-supervise devices wirelessly once the software update is available. If your devices are still on iOS 6, we can help you prep your devices in order to maintain supervision when the software update is installed. Please see below for details. AppleCare is ready to help you with implementing whichever solution works for you.

Devices on iOS 7

For devices that were upgraded to iOS 7, we can create a profile to re-supervise your devices. In order to create this profile, we need two things from you — your device serial numbers and valid proof-of-purchase information. When you contact AppleCare, we will provide details on how to send us this information. AppleCare will also let you know when you will receive the profile and provide deployment instructions.

Devices on iOS 6

If you have devices that haven’t been upgraded to iOS 7, we will give you the ability to generate a profile to install before upgrading. Then your devices will be able to upgrade to the upcoming release of iOS as supervised devices.

Please email supervised_devices_support@services.apple.com to obtain more information from AppleCare.

Thank you,

Apple Profile Manager 2 issue (two issues actually)

rizzinim's picture
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Hello,

I just deployed 24 iPads in my company, and I'm using Apple Profile Manager 2 as MDM solution.

I'm using variable to create a single configuration profile that will load user info automatically, leaving just password entry for the users.

%short_name% is used as variable for user account
%mail% is used as variable for the exchange server email

Everything go smooth, the user enter his password and mail start to receive exchange mails.

1st issue:
It turns out that exchange mail configured in this way are not fully recognized by iOS:
1- if you use mail everything works fine
2- if you use 3rd party app like Smart Office 2 or BBC app, and you want to share via mail something you get a message that first you need to configure an email account
3- if you configure extra email account like iCloud one or gmail one, any of them can be selected as default email account, except for the exchange account that won't be listed at all, like if it don't exist, but it's there and working from mail app.
The above is verified both with iOS 6 and iOS 7, so it's not iOS7 issue

2nd issue:
a guy left the company, a new guy get the iPad, he enroll the device login in with his account info, but exchange mail setting still report the previous user mail (configured as explained before)
I tried restoring iPad, soft and hard reset, from the device and connected to the MDM (MacMini), I assume the problem is in MDM software and not in the device itself considering when it's restored it's completely empty

Any idea / suggestion?
Any help will be appreciated
Thanks
Max

How to type ".com" in a single gesture, and other iOS 7 keyboard tips

Your rating: None (1 vote)

TechHive has an article on several iOS 7 keyboard tips. Here is my favorite:

The old ".com" button is hidden inside Safari's keyboard. Just press and hold the period.

Makes it so much easier to type enterpriseios.com.

How to manage cellular data use per app with iOS 7

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A quick tip on a new feature for iOS 7: You can now manage which apps are allowed to use cellular networking and which must be confined to WiFi. Check out Settings > Cellular and scroll to the bottom. Unfortunately this isn't manageable via MDM.

Favorite (inexpensive) USB hub for Configurator Deployment?

alexk's picture
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Hi Everyone,

I'm new to Enterprise iOS, thank you for providing this very useful resource!

I was wondering if anyone has a favorite not-too-expensive USB hub for rolling out iPhones using Apple Configurator. I can't seem to find a USB hub for 5-10 devices with enough power to charge and sync, that's not prohibitively expensive.

Any help would be great!

Thanks,
Alex

Going to Interop NY? I could use your support on Friday!

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The Interop conference & Expo is this week at New York City's Javits Center. I'm honored to be part of a small panel, on Enterprise Mobility Management – What’s Next?:

Terms like “mobile device management” and “mobile application management” imply that we should manage mobile devices and applications differently than their desktop counterparts. This panel will debate that premise. Is it really better to handle desktop management separately from MDM and MAM? Or is a holistic approach a better fit as the lines between device types blur? And will we even need to worry about managing devices if MAM lives up to its promise?

The session is Friday, October 4, from 11:30am-12:30pm at location 1E08. I'm joining Colin Steele and Steve Damadeo.

I hope I'll see you there.

Introducing our handy Database of iOS Devices — Identifiers, IPSW links, etc.

No votes yet

Quick quiz: How many iOS devices have ever been released? Not counting colors here, but boards. (Answer: only 35.)

I know that because today we launched our Database of iOS Devices. This is a pretty simple table of each iPhone, iPad, iPod touch and Apple TV Apple's released since 2007. It has introduction dates, model identifiers (i.e. "iPhone 6,2") and links to the latest firmware updates.

We're leveraging the API from Just a Penguin, which has done the dirty work of compiling the firmware versions (probably by a clever script).

But we're also able to add additional details to our database. What would you like to see?

iOS 7: Supervision disables Find My iPhone Activation Lock, and vice-versa

Your rating: None (2 votes)

Is Activation Lock appropriate on a corporate-owned device? Community member Duane Herring found the Apple support document below that shows Apple has been thinking about this too.

iOS 7: Mobile Device Management and Find My iPhone Activation Lock

Learn how to manage Activation Lock feature of Find My iPhone in iOS 7.

With iOS 7, when you turn on Find My iPhone, you enable Activation Lock. Activation Lock prevents anyone else from reactivating your iOS device if it is lost or stolen. Mobile device administrators can manage this setting by supervising devices.

If you use Apple Configurator to supervise an iOS 7 device, Activation Lock will not be enabled when a user turns on Find My iPhone.

If an iOS 7 device is not supervised, Activation Lock will be enabled as soon as a user logs in to iCloud and turns on Find My iPhone. Mobile device management cannot prevent a user from enabling Activation Lock on an unsupervised device.

In any case, only the iCloud user who enabled Activation Lock can disable it.

If the user has access to the iOS device, they can turn it off in Settings > iCloud > Find My iPhone.
If the user doesn't have access to the iOS device, they can log in to icloud.com or the Find My iPhone app on another iOS device, then erase the device and remove it from the device list.
A mobile device administrator cannot disable Activation Lock after it is enabled.

Find more information about Find My iPhone Activation Lock.

Additional Information

If you use Apple Configurator to prepare a device that has Find My iPhone enabled, you will see the message "Unable to check iOS."

If the device was previously unsupervised, Activation Lock is enabled and the iCloud user who enabled Find My iPhone must disable it before you can prepare the device.

If the device was previously supervised, either the iCloud user who enabled Find My iPhone can disable it, or you can put the device into recovery mode and then prepare it.

This can be a sticky problem. Does Apple's solution work for you? Please continue the comment thread...

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