iOS devices automatically reset by themselves

Mahesh's picture
Your rating: None (3 votes)

We have a customer who is reporting that several iOS devices are resetting to factory default, automatically by themselves. We are unable to figure out a specific pattern. The devices are enrolled in MDM, but there are no wipe commands from MDM. Also the devices are using Gsuite exchange Google Sync mail.
Have any one else experienced similar problems? Are there any conflicting policies from Google Sync that could remote erase the device?

Hi Apple Geeks, Scott Miller here

Iosgeek11's picture
Your rating: None (3 votes)

Hi guys, I am scott miller from LA. Hope that you all are doing fine. I just joined the forum and checked some posts. Great community it is Smile

Hoping to get help and then pay that back by helping others. I am a geek and runs a tech site that covers all things Apple as main.

Thanks, waiting for your warm welcome comments Smile

How to Install iOS Apps Silently

taylor's picture
Your rating: None (2 votes)

To install apps without prompting the iOS user, a few steps need to be taken. This article outlines those changes and provides additional gotchas to be aware of:

SimpleMDM Blog: Install iOS Apps Silently

Feel free to ask additional questions here. I'm happy to help.


Adding Existing iOS and macOS Devices to your DEP Account

taylor's picture
Your rating: None (7 votes)

We regularly receive questions from our customers asking if it's possible to add the Apple devices they already own to their DEP account. We had a chance to speak with Apple Business Services recently to understand the specific situations where this is possible and want to share it with anyone who it might be of use to:


Push iOS updtates

Rosquillas's picture
Your rating: None (2 votes)

Hello, do you know if it is possible to force of push iOS updates into iOS devices without user intervention? Provided they are in supervised mode.

How Single App Lock and Autonomous App Mode Work

taylor's picture
Your rating: None (6 votes)

We've received a number of questions about what Single App Lock is and what features it comes along with. We put together an informative guide to answer these questions. I appreciate your feedback on it!

How to configure OS X Server to be accessible from the internet

benskill's picture
Your rating: None (2 votes)

Hi all

I really hope someone can help!

I have my own SSL certified website setup to host my profile manager - this was created as a new A record through my provider.

I also have OS X Server 5.0 installed on my MacBook Pro, the host name is and the status states "Reachable at, no services available", the public host name is displaying correctly and the external IP shows correctly.

Profile manager correctly states that it is available at

I believe the issue is with the DNS settings, it states "Set your DNS settings to to use this server", as far as I know this IP address should be the external IP not the local IP.

What steps do I need to take to ensure the External IP is shown on the DNS page?

Thanks in advance!


iOS app for specific devices

gagaz's picture
Your rating: None (3 votes)

Hi Guys,

We are working on a kids app similar to Talking Ben app. It has lots of JPEG image sequences in it for interactive animations.

The thing is the animations are playing fine on iPad Air but they are playing slow or lagging on iPad 2. This is obviously due to the 512 MB RAM in iPad 2.

My question is can we mention in the app description something like - "Recommended devices iPad 3 or later" so that users dont download it on iPad 2 ? Does Apple allows this ?

Or can we straight away submit app for only iPad 3 or later devices ?

Whats the legal method for this ?

In short, I want to restrict my app to be downloaded in iPad 2.

Please help guys.


iOS 8.4 is out...Music! iBooks! Music! (Release Notes)

Your rating: None (2 votes)

iOS 8 was released this morning with a new music streaming service. Our database of iOS Devices has already updated itself with direct download links. The release notes are below!


This update introduces Apple Music&#8212a revolutionary music service, 24/7 global radio, and a way for fans to connect with their favorite artists&#8212all included in the redesigned Music app. iOS 8.4 also includes improvements for iBooks and bug fixes.

Apple Music

  • Become an Apple Music member to play from millions of songs in the Apple Music catalog, or keep them offline for playback later
  • For You: Members can see playlist and album recommendations, handpicked by music experts
  • New: Members can find the latest, greatest new music available&#8212direct from our editors
  • Radio: Tune in to music, interviews, and exclusive radio shows on Beats 1, play radio stations created by our editors or create your own from any artist or song
  • Connect: See shared thoughts, photos, music, and videos from artists you follow, then join the conversation
  • My Music: Play from all of your iTunes purchases, songs from Apple Music, and playlists in one place
  • Completely redesigned music player that includes new features such as Recently Added, MiniPlayer, Up Next, and more
  • iTunes Store: Still the best place to buy your favorite music—one song or album at a time
  • Availability and features may vary by country

iBooks improvements and fixes

  • Browse, listen and download audiobooks from inside iBooks
  • Enjoy the all-new Now Playing feature, designed specifically for audiobooks
  • Books that are Made for iBooks now work on iPhone in addition to iPad
  • Find and pre-order books in a series right from your library
  • Improves accessibility of widgets, glossary and navigation in books made with iBooks Author
  • New default Chinese font
  • New setting to turn off Auto-Night theme in your library
  • Resolves an issue that may have prevented Hide Purchases from working
  • Resolves an issue that may have prevented downloading books from iCloud

Other improvements and bug fixes

  • Fixes an issue where receiving a specific series of Unicode characters causes device to reboot
  • Fixes an issue that prevented GPS accessories from providing location data
  • Fixes an issue where deleted Apple Watch apps could re-install

For information on the security content of this update, please visit this website:

About the security content of iOS 8.3

Your rating: None (3 votes)

It is a whopper: 58 security vulnerabilities fixed. Get those devices updated.

Bushel is now Generally Available!

Your rating: None (3 votes)

Bushel, an Apple device management solution, powered by JAMF Software, today announced general availability, expanding Apple device management to businesses of all sizes. Bushel is a cloud-based solution designed to make it simple and quick for regular people to complete their management tasks, including Apple device setup, security and usability. The software had been in beta for some time now, and users could use it on an invitation-only basis. Bushel has just today become generally available to the public to sign up for either a free or paid account. You can find out more and sign up on the Bushel website.

About the security content of iOS 7.1.2

Your rating: None (2 votes)

iOS 7.1.2 was released yesterday, and it includes a long list of security improvements. See the details here:

Enterprise Document Management? Alfesco?...

wchestnutt's picture
Your rating: None (2 votes)


So I have been working on arhcitecting a concise document management system for a while now that is scaleable and flexible, yet offers that intuitive user experience and can be rolled out to thousands of managed users in our ecosystem.

We are looking at rolling out around 300 pdf documents per month, and the administration must have control of the document flow to ensure the users are using the latest versions. The users must also not be able to log into any additional document stores such as dropbox etc via the app as that will open up routes for unsolicited document flows.

What document solutions have people used and found that work?

We are also using pdf forms for part of this process. So far we have found that PDF Expert 5 works well for connections to an SFTP backend, but we cannot easily lock down the application to stop it connecting to other servwrs such as dropbox etc.

PDF Expert Enterprise has a backend where we can control user accounts and document flows but the prices of these enterprise solutions of £10 a month per user is just too much most of the time. As soon as we add a few thousands users we are talking huge monthly fees!!

We have started looking at alfresco for an open source development. We can put in time to build and develop the backend, and the front end user experience seems good so far, although I am not sure how flexible the user experience would be and how it would fit within a secure environment in terms of CIA (data confidentiality, integrity and availability).

Has anyone done much work with Alresco before?

We have also done work with Vablet which was a pretty good solution for iOS, although the user experience needing improving for user and Admin. The users currently prefer Goodreader for their personal use, but we aren't able to lock this software down in any way (using mobileiron or symantec for MDM). I was most impressed with PDF Expert Enterprise but the monthly costs kill any chance of it being used for our live deployments.

Best regards,


Classroom set of Apple IDs

HCCSC John H's picture
Your rating: None (2 votes)

Under the new iTunes accounts for under 13 and new managed app distribution model, what are folks going to do about Elem classroom Apple IDs? Ask as in the past I have just created one Apple ID to use between several classrooms at our Elem sites and they use it to obtain apps. Ask as I have been told that Apple is heavily pushing for only one Apple ID per one device to conform with their new licensing model. Kinda kills the classroom/school Apple ID setups......

About the security content of iOS 7.1

Your rating: None (2 votes)

An extensive list of the security fixes in iOS 7:

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