iPhone setup

Cannot Complete iPhone Setup

sosullivan60's picture
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I came across this issue when I got an iphone returned to me from a terminated employee.

I wanted to reset the iphone back to factory settings. When it came to the Apple ID section in the setup, it did not give me the option to bypass entering the Apple ID, but instead required me to enter an Apple ID and password. I did not have the credentials, and couldn't get past this step. As a result I couldn't finish the setup of the iphone, and now it is just a brick, and unusable.

I want to know if there is an Enterprise solution that I can use so that I can avoid this happening in the future. In other words, I want to keep the employee from creating and setting up the iphone with their Apple ID. Can I lock this step in the setup, or is there another way to keep employees from setting up there own Apple Id on a company owned device.

Thanks for your help with this.

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