Apple Configurator

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Apple Configurator

Apple Care poised to fix supervision issue in iOS 7

mscheid13's picture
Your rating: None (2 votes)

I Received this Communication from our Apple rep. I am really glad we have not updated to iOS 7 at our school and would need to provide serial numbers and proof of purchase. I have emailed support and I am waiting on directions. It looks like we will be able to push a profile that will prevent find my iPad activation lock settings in the background (speculation). Once the iOS 7 update is available we can remove our block and upgrade to iOS 7.

Dear Mike,

Recently some users have reported that their supervised iOS devices have reverted to un-supervised after they were upgraded to iOS 7. We are aware of this issue and will have a fix in an iOS software update coming this month.

If you upgraded your devices to iOS 7, we can help you re-supervise devices wirelessly once the software update is available. If your devices are still on iOS 6, we can help you prep your devices in order to maintain supervision when the software update is installed. Please see below for details. AppleCare is ready to help you with implementing whichever solution works for you.

Devices on iOS 7

For devices that were upgraded to iOS 7, we can create a profile to re-supervise your devices. In order to create this profile, we need two things from you — your device serial numbers and valid proof-of-purchase information. When you contact AppleCare, we will provide details on how to send us this information. AppleCare will also let you know when you will receive the profile and provide deployment instructions.

Devices on iOS 6

If you have devices that haven’t been upgraded to iOS 7, we will give you the ability to generate a profile to install before upgrading. Then your devices will be able to upgrade to the upcoming release of iOS as supervised devices.

Please email supervised_devices_support@services.apple.com to obtain more information from AppleCare.

Thank you,

iOS 7: Supervision disables Find My iPhone Activation Lock, and vice-versa

Your rating: None (4 votes)

Is Activation Lock appropriate on a corporate-owned device? Community member Duane Herring found the Apple support document below that shows Apple has been thinking about this too.

iOS 7: Mobile Device Management and Find My iPhone Activation Lock

Learn how to manage Activation Lock feature of Find My iPhone in iOS 7.

With iOS 7, when you turn on Find My iPhone, you enable Activation Lock. Activation Lock prevents anyone else from reactivating your iOS device if it is lost or stolen. Mobile device administrators can manage this setting by supervising devices.

If you use Apple Configurator to supervise an iOS 7 device, Activation Lock will not be enabled when a user turns on Find My iPhone.

If an iOS 7 device is not supervised, Activation Lock will be enabled as soon as a user logs in to iCloud and turns on Find My iPhone. Mobile device management cannot prevent a user from enabling Activation Lock on an unsupervised device.

In any case, only the iCloud user who enabled Activation Lock can disable it.

If the user has access to the iOS device, they can turn it off in Settings > iCloud > Find My iPhone.
If the user doesn't have access to the iOS device, they can log in to icloud.com or the Find My iPhone app on another iOS device, then erase the device and remove it from the device list.
A mobile device administrator cannot disable Activation Lock after it is enabled.

Find more information about Find My iPhone Activation Lock.

Additional Information

If you use Apple Configurator to prepare a device that has Find My iPhone enabled, you will see the message "Unable to check iOS."

If the device was previously unsupervised, Activation Lock is enabled and the iCloud user who enabled Find My iPhone must disable it before you can prepare the device.

If the device was previously supervised, either the iCloud user who enabled Find My iPhone can disable it, or you can put the device into recovery mode and then prepare it.

This can be a sticky problem. Does Apple's solution work for you? Please continue the comment thread...

OMG! Apple Configurator 1.4 is out — Supports iOS 7, Multi-Host Supervision, Simple MDM Enrollment

Your rating: None (5 votes)

Hey you guys! All 30,000/month of you. I have something to say, and I want the world to know.

I ❤️ Apple Configurator!

Don't you too? No? I understand. Configurator could very well be Apple's most misunderstood software. Most people who try Configurator will be under the impression that Configuration's forte is "accidentally erasing my iPhone." But when used properly Configurator does stuff with iPhones and iPads that no other software will do.

For starters, Configurator is the only way to supervise iOS devices. I'm going to write more about supervision in an upcoming article, because it is a really important concept in iOS 7. Briefly, supervision is Apple's way of saying that an iOS device is institutionally owned. Supervision unlocks additional management features that would be inappropriate on an individually-owned device (in Apple's opinion).

(A note of caution: in order to underline the gulf between institutional and personal devices, Configurator will always erase your device when either supervising and unsupervising. In fact it erases EVERY DEVICE that is plugged into your Mac when you hit "Prepare." Did you hear that? So unplug your newly-updated iPhone and iPad now, and plug in a spare iPod or something like that. Because when you are testing Configurator I promise you will be erasing lots of devices.)

If your devices are institutionally-owned and supervised, Configurator 1.4 packs a lot of new goodness:

  • Disallow AirDrop
  • Disallow iMessage
  • Disallow manually installing configuration profiles
  • Disallow modifying mail & calendar settings
  • Disallow modifying Find My Friends
  • Configure Web Filtering to whitelist or blacklist any sites -- pretty powerful stuff.
  • Allow or disallow pairing with other computers

Did you catch that last one? Previous versions of Configurator would always allow pairing only by the Mac it was originally supervised with. All other computers would be prevented from connecting to the device. That was good for many smaller implementations. But it was a big obstacle in some larger deployments. Now you have the option of allowing supervised devices to connect with any host.

Even if your devices aren't supervised, Configurator 1.4 is a very powerful tool. It has always been helpful with large deployments. Now it can automatically enroll devices it prepares into MDM without user interaction, and it even waits until WiFi is up to do that. It can manage new iOS 7 features such as managed open in, configure AirPlay and AirPrint, and install fonts.

So try it, and maybe you'll ❤️ Configurator too.

Apple Configurator 1.4 is available today for free on the Mac App Store. It is Mac only, and requires Mac OS X 10.8 and iTunes 11.1. Also see the release notes.

Our Awesome Configurator iOS 7 Upgrade Machine

Your rating: None (3 votes)

You may have noticed how Apple's servers were a little stressed today. To overcome thin bandwidth, we used Apple Configurator and copies of the iOS 7 GM we'd previously downloaded (they are identical to the final release). And here's what it looked like:

The device in the center is a 16-port U16S by Datamation Systems. This cool little device has an API to switch individual ports between charging and syncing. (Available for sale from Tekserve!)

Hey Configurator, Get Me Some Logs!

Your rating: None (2 votes)

318's Charles Edge has discovered a way of getting more debugging info from Apple Configurator:

  1. Close Configurator
  2. In Terminal type: defaults write com.apple.configurator LogLevel ALL
  3. Open Configurator
  4. View logs in Console

To go back to normal logging use the command defaults delete com.apple.configurator LogLevel.

Thanks, Charles!

Apple Configurator 1.3.1 restores mass profile installation (if you know the secret key)

Your rating: None (3 votes)

Apple Configurator 1.3.1, released a couple of weeks ago, improves stability on OS X Lion and partially restores the "mass profile installation" feature that had been removed from Configurator 1.3. However, this feature is hidden behind the "Option" key. Please allow me to explain.

When Configurator installs a configuration profile on an unsupervised iPad, the iPad will prompt you to confirm installation. (Supervised devices as assumed to be institutionally managed, so profiles are installed without protest.) This must have been confusing to some Configurator users, because Apple decided to simplify the feature. In Configurator 1.3, the process was changed to a sort of step-by-step wizard, where profiles could be installed only on a single iPad at a time. Now some would say that the entire point of Configurator is to scale iOS deployments, so this one-by-one approach was quite a step backwards.

Apple has read our bug reports, and Configurator 1.3.1 has restored the ability to mass install profiles on all your unsupervised iPads at once. Well, only one profile at a time, but it is a step in the right direction.

How to do it
So now, on the Prepare pane, click "Install Profiles..."

You'll need to connect an iOS device to get past the first screen of the wizard.

Now, create the profile to deploy. Alternatively, you can import previously saved profiles from your local drive.

When you are done, don't click "Next". Click "Cancel" instead to return to the Prepare pane. Now hold down the "Option" key on your keyboard, and click "Install Profiles..." again. The result is quite different from before.

You can use this popup menu to select the profile (one one at a time!) to install on all connected iPads.

That sly Option key
By the way, Configurator makes liberal use of the Option key to reveal secrets. Here are a few I know about.

Device Menu (normal / with Option). This allows you to import local copies of IPSWs.

Control-click on supervised device (normal / with Option). This one is great to remove any phantom devices from your supervision list.

Supervise > Restore > Edit Stored Backups... (normal / with Option). This allows you to import and export iosdevicebackup files.

Apple Configurator Mass Enrollment In Airwatch

inferno's picture
Your rating: None (3 votes)

Currently conducting a large deployment of iPads utilizing Apple Configurator. Airwatch allows you to download a profile for enrolling devices silently by selecting a 'default enrollment user' and enabling 'shared enrollment user'.

Does anyone know a way these can be linked to actual Airwatch user accounts after a mass enrollment with the default enrollment user. I assumed creating a batch uploads of accounts with the specific UDIDs and serial numbers would link the devices that match that criteria with a user account but that doesn't seem to be the case.

Otherwise, anyone know the pros/cons of enrolling all devices under one user account in Airwatch as the 'default enrollment user' does? I am having a hard time accepting the fact that I can manage devices from a device perspective rather than from a user account perspective.

Thanks in advance for any input!

Apple Configurator 1.1.1 Fixes VPP Spreadsheets

Your rating: None (2 votes)

Apple has updated Configurator to version 1.1.1. Apple Configurator is Apple's tool for mass configuration and deployment of iPhones and iPads.

The release notes mention only one change:

Fixes additional issues with importing Volume Purchase Program spreadsheets and installing paid store apps

Read more about Apple Configurator in our wiki.

Apple Configurator

Your rating: None (10 votes)

Apple Configurator is a free Mac app (available here) for automating the development and assignment of iOS devices. Originally focused on education, it can be useful in a variety of scenarios.

Configurator knows some unique tricks:

Prepare devices

  • Configure up to 30 devices at a time
  • Update devices to the latest version of iOS
  • Create and restore a backup of settings and app data from one device to other devices
  • Import apps into Apple Configurator and sync them to new devices
  • Use the built-in editor to create and install iOS configuration profiles
  • Enroll devices with your Mobile Device Management solution for remote management

Supervise devices

  • Organize supervised devices into custom groups
  • Automatically apply common configurations to supervised devices
  • Quickly reapply a configuration to a supervised device and remove the previous user's data
  • Import apps into Apple Configurator and sync them to supervised devices
  • Define and apply common or sequential names to all devices
  • Restrict supervised devices from syncing with other computers Assign devices
  • Add users and groups manually or autopopulate via Open Directory or Active Directory
  • Check out a device to a user and restore the user's settings and data on that device
  • Check in a device from a user and and back up the data for later use, possibly on a different device
  • Apply custom text, wallpaper, or the user's picture to a device's Lock screen
  • Import and export documents between your Mac and Apple Configurator
  • Sync documents between assigned devices and Apple Configurator

See these articles:

Apple Releases Apple Configurator App

Your rating: None (2 votes)

As part of the new iPad announcement, Apple sent a message to resellers about an "Apple Configurator App":

Apple Configurator makes it easy for anyone to use a Mac to mass configure and deploy iPhone, iPad, and iPod touch in a school, business, or institution.

Apple Configurator can be used to quickly and easily configure up to 30 devices at a time with the latest version of iOS, device settings (such as user accounts), security policies, and Wi-Fi settings, as well as apps and data.

A First Look will be available in March.

However, the same email says "Now available as a free download on the Mac App Store." We'll post an update when we know more.

Update: User Pyby found it on the app store at this link. We'll take a closer look and post more very soon.

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